Refund policy

At SARVABUY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the return process.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 7 DAYS of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, accessories, manuals, and invoices (if applicable).
  • The item has not been damaged due to misuse, improper handling, or normal wear and tear.

Returns that do not meet these conditions may not be accepted.

2. Items Not Eligible for Return

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products
  • Beauty and cosmetic products that have been opened or used
  • Food, beverages, or other perishable goods
  • Gift cards and digital products
  • Customized or personalized items
  • Clearance, final sale, or promotional items (unless defective)
  • Products marked as "Non-Returnable" on the product page

Please review the product description before placing your order.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support at info.sarvabuy@gmail.com within 7 DAYS of receiving your order.
  2. Include:
    • Your order number
    • Product name
    • Reason for the return
    • Photos of the product (if damaged, defective, or incorrect)
  3. Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without receiving return authorization, as they may not be accepted.

4. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to a damaged, defective, incorrect, or incomplete order, SARVABUY will bear the return shipping cost.
  • If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 7 DAYS.
  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error.

6. Exchanges

If you received a defective, damaged, or incorrect item, we will gladly offer an exchange, subject to product availability.

To request an exchange, please contact us at info.sarvabuy@gmail.com with your order details and supporting photos.

If the requested replacement is unavailable, you may choose between:

  • A full refund
  • Store credit (if offered)
  • An alternative product of equal value

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please notify us within 7 DAYS of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping package (if applicable)
  • A brief description of the issue

After verification, we will arrange a replacement, refund, or another appropriate resolution at no additional cost to you.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been dispatched, it cannot be canceled. In such cases, you may request a return after delivery, subject to this policy.

If a cancellation is approved before shipment, your refund will be processed within 7 DAYS.

9. Refund Exceptions

Refunds may be reduced or declined if:

  • The returned item shows signs of use or damage caused after delivery.
  • The product is missing original packaging, accessories, or components.
  • The return request falls outside the eligible return period.
  • The product is not returned in accordance with this policy.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at info.sarvabuy@gmail.com for assistance.

Thank you for shopping with [STORE NAME]. We appreciate your trust and are committed to providing quality products, fair policies, and excellent customer service.