Privacy policy

 

At SarvaBuy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through third-party payment providers)
  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on the Website
  • Referral URLs

Cookies and Tracking Data

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products and services
  • Process payments securely
  • Provide customer support
  • Respond to inquiries
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Personalize your experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails and offers (only if you have opted in)

We do not sell or rent your personal information to third parties.

3. Cookies

Cookies are small text files stored on your device that help improve website functionality.

We use cookies to:

  • Remember your shopping cart
  • Keep you logged in
  • Save your preferences
  • Measure website traffic and performance
  • Improve user experience
  • Deliver relevant marketing content

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

  • Payment gateways
  • Shipping and logistics partners
  • Website analytics providers
  • Marketing and email service providers
  • Customer support platforms
  • Cloud hosting services

These third parties receive only the information necessary to perform their services and are required to handle your data securely.

Examples may include:

  • Shopify
  • Razorpay / PayU / Cashfree
  • Google Analytics
  • Meta (Facebook)
  • Google Ads

Each third party has its own privacy policy governing the use of your information.

5. Payment Information

We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

Payments are processed securely through certified third-party payment providers that comply with applicable security standards such as PCI-DSS.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Security measures may include:

  • SSL (Secure Socket Layer) encryption
  • Secure payment gateways
  • Restricted employee access
  • Regular security monitoring
  • Industry-standard website security practices

While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain legal and financial records
  • Resolve disputes
  • Meet applicable legal and regulatory requirements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (where legally permissible)
  • Withdraw consent for marketing communications
  • Object to certain processing activities
  • Request a copy of your personal data, where applicable

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send updates about:

  • New products
  • Promotions
  • Discounts
  • Special offers
  • Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Compliance with Indian Law

This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant legal requirements, where applicable.

If you access our website from outside India, you acknowledge that your information may be transferred to and processed in India in accordance with this Privacy Policy.

By using SarvaBuy, you acknowledge that you have read, understood, and agree to this Privacy Policy.